Shipping & delivery

We offer discreet and anonymous express shipping from France.

All orders are shipped in neutral packaging and prepared with care to help protect your products during transport.

International orders are shipped using our international delivery partner, LA POSTE EMS EXPRESS MAIL. International deliveries are sent by express service and are fully trackable.

Discreet and protected packaging

All orders are shipped in neutral and discreet packaging.

Nothing on the outside of the parcel identifies the contents of your order.

Each parcel is carefully prepared and reinforced to help prevent breakage or damage during transport. We select the packaging according to the size and weight of the order in order to provide better protection during delivery.

Example of a discreet, unbranded parcel used for delivery

International shipping from France

Orders are shipped from France.

Customers in many countries can receive their orders directly from France. Delivery availability depends on the destination country and the carrier available for that location. Orders shipped outside France are handled by our international shipping partner: LA POSTE EMS EXPRESS MAIL

International deliveries are sent using an express service and include tracking whenever the service is available for the destination country.

You will receive the tracking information associated with your order when the parcel has been handed over to the carrier.

Order processing and dispatch times

All orders are shipped within 24 business hours, from Monday to Friday, excluding French public holidays.

Orders placed during promotional periods or around public holidays may require additional processing time.

The shipping time and the delivery time are two separate stages:

-Processing time: the time required to prepare and dispatch your order;
-Shipping time: the time required for the carrier to transport your parcel to its destination.

Once your parcel has been handed over to the carrier, the delivery time depends on the destination country and the selected shipping service.

Shipping costs

Shipping costs are calculated as accurately as possible according to:

-the weight of your order;
-the destination country;
-the carrier available;
-the delivery service selected.

The exact shipping cost is displayed during the ordering process before you confirm your payment.

Free delivery is available to the United Kingdom and Ireland for orders over €69, subject to the conditions applicable at the time of ordering.

Additional charges may apply depending on the destination country, the delivery area or the carrier.

Customs information and order limits

Customs rules may vary from one country to another.

To reduce the risk of customs issues and help your parcel travel more easily, we recommend ordering small quantities or splitting large orders into separate shipments. International customs authorities generally allow between 3 and 5 bottles per address, but this may vary depending on the destination country and local regulations.

For logistical reasons, the total value of your shopping cart is limited to €250.

This limit helps us prepare and ship parcels in optimal conditions and reduces the risk of delays or handling issues during transport.

Important information about local regulations

Each customer is responsible for checking the laws and regulations applicable in their country before placing an order.

Regulations may differ depending on the destination country and may change over time.

The information provided on this page is for guidance only. It does not constitute legal advice.

Poppers Aromas cannot be held responsible for any customs decision, import restriction, seizure or delay resulting from the regulations applicable in the destination country.

Please check your local regulations before placing an order.

Damaged parcels

Despite all the precautions taken during packaging, damage may occasionally occur during transport.

If your parcel arrives damaged, please contact our customer service team as soon as possible and provide:

your order number;

a description of the issue;

photographs of the parcel and the damaged products.

This will allow our team to review the situation and assist you as quickly as possible.

Need help with your delivery?

If you have any questions about delivery, tracking, shipping costs or customs, please contact our customer service team.

When contacting us, please include your order number whenever possible.

Shipping costs are calculated as accurately as possible based on the weight and destination of your order to ensure you receive your order in the best possible condition.