About Poppers Aromas

Among the pioneers of online poppers sales in Europe

Poppers Aromas is an international online store specialising in poppers and related products. Since 2005, our team has been among the pioneers of online poppers sales in Europe. Over the years, we have developed extensive expertise in brands, manufacturers, products, storage and shipping.

We created Poppers Aromas to meet the needs of an international customer base and provide a shopping experience adapted to non-French-speaking markets. While our French website, Poppers Rapide, mainly serves French-speaking customers, Poppers Aromas supports customers in the United States, the United Kingdom, Europe and other international markets through an English-language online store.

Our team is based in France and works in English every day to provide the best possible support to customers around the world. This organisation allows us to offer suitable content, information and services while maintaining the same standards of authenticity, quality, discretion and security.

Exclusively authentic products

We offer exclusively authentic products sourced from identified brands and manufacturers.We carefully select our products to provide a clear, reliable and consistent range. Our approach is based on:

clearly identified product origins;

• careful product selection;
• direct relationships with manufacturers;
• clear information about the products available;
• regular catalogue updates;
• particular attention to product quality.
• Product authenticity is a key part of our commitment to our customers.
• Direct relationships with manufacturers

We work directly, without intermediaries, with several major brands and manufacturers in the industry.

Our key partners and reference manufacturers include:

• PWD Factory;
• Everest Aromas.

These direct relationships allow us to better understand the products we offer, follow their development and maintain close links with the manufacturers.

They also give us access to selected new products, specific formats and references that are not always available from traditional retailers.

Exclusive products and regular new arrivals

Thanks to our direct relationships with brands and manufacturers, we regularly offer exclusive products and references that can be difficult to find elsewhere.

Our catalogue may include:

• recently launched products;
• specific formats;
• limited editions;
• exclusive packs;
• selections created with certain brands;
• products available in limited quantities.

Availability may vary depending on production schedules, deliveries and manufacturer stock levels.

We are, for example, an official partner of Rush. The “Official Partner” badge displayed on Rush product pages is reserved for partners officially recognised and authorised by the brand.

Complete control over storage

Our expertise extends beyond product selection and sales.

We also manage the storage and preparation of our products in our own warehouses.

Products are stored in suitable conditions to help preserve their quality until dispatch, including:

• away from direct light;
• in temperature-controlled conditions;
• in suitable storage conditions;
• protected from significant temperature variations;

in organised storage areas designed to reduce the risk of deterioration.

This level of control allows us to monitor product quality from receipt through to order preparation.

It also helps us provide a more reliable and consistent experience for our customers.

Discreet and carefully prepared shipping

Discretion is a priority for Poppers Aromas.

All orders are shipped in plain and discreet packaging. Nothing on the outside of the parcel identifies its contents.

Parcels are reinforced and carefully protected to help prevent breakage or damage during transport.

Orders are shipped from France to many international destinations. International orders are sent using an express service with tracking whenever tracking is available for the destination country.

Learn more about our shipping and delivery conditions.

Secure payments

Payments are processed by our secure payment service provider, PAYBOX.

Transactions are protected by SSL encryption and may require 3D Secure verification from the customer’s bank. Poppers Aromas does not have access to the full card number entered during the payment process.

To protect our customers’ privacy, payments appear on bank statements under the name Black Sequoia SAS.

Learn more about secure payment.

A customer service team that listens

Our team supports customers before, during and after their order.

We can help with:

• products and brands;
• new arrivals and exclusive products;
• product availability;
• shipping;
• order tracking;
• payment;
• returns;
• questions about your order.

We attach great importance to discretion, clear communication and the quality of our customer service.

The importance of customer reviews

Customer feedback helps us continuously improve our service.

Reviews published on eKomi provide valuable feedback on product quality, order preparation, discreet packaging and the delivery experience.

We are also developing our presence on Trustpilot, so that more customers can share their experience with Poppers Aromas.

These reviews help us identify areas for improvement and maintain a level of service that meets our customers’ expectations.

A French company serving international customers

Poppers Aromas is operated by Black Sequoia SAS, a French company based in Saint-Grégoire, France.

From France, we serve customers in many countries across Europe and around the world. For official company information, the terms applicable to the website and our legal notices, please visit: Legal Notice