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FREQUENTLY ASKED QUESTIONS

Forgot your password?

The fastest way to get a new password is to click “Forgot your password?” when you try to log into your account. Otherwise, feel free to email us at [email protected] with your email address account and a clear title such as: “Reset my password” We will be happy to help!

Cookie name	Provider	Purpose	Expiry
cookiesplus	https://www.poppers-aromas.eu	Stores your cookie preferences.	1 year
NID	Google LLC	Stores user preferences for Google services	6 months
PrestaShop-#	https://www.poppers-aromas.eu	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours
_GRECAPTCHA	Google LLC	Anti-spam protection on forms using Google reCAPTCHA. Data transferred to the USA.	6 months

Cookie name	Provider	Purpose	Expiry
ANONCHK	Microsoft	Check if cookies are enabled in the user's browser	10 minutes
CLID	Microsoft Clarity	This is the first time Clarity has identified this user on any site that uses Clarity.	1 year
MR	Microsoft	Check if the Microsoft MUID identifier needs to be refreshed	7 days
MUID	Microsoft	Unique browser identifier used by Microsoft for analytics and service provision. Data transferred to the USA.	1 year
SM	Microsoft	Synchronization of the MUID identifier between Microsoft domains	Session
_clck	Microsoft Clarity	Unique visitor ID for heat maps and session recordings. Data transferred to the USA.	1 year
_clsk	Microsoft Clarity	Groups viewed pages into a single Clarity recording session	1 day
_ga	Google Analytics	Unique visitor identifier to measure traffic and behavior on the site. Data transferred to the USA.	2 years
_gat_UA-[ID]	Google Analytics	Limit the request rate to the Google Analytics server	1 minute
_ga_[ID]	Google Analytics GA4	Session persistence in Google Analytics 4. Data transferred to the USA.	2 years
_gid	Google Analytics	Differentiate sessions of the same user over 24 hours	24 hours
__user_id	User.com (Positive Group)	Identify returning visitors to offer them a personalized experience and communication.	1 year
__user_referrer	User.com (Positive Group)	Stores the referring URL to understand from which source the user accessed the site	90 days
__user_track	User.com (Positive Group)	Tracking and analyzing visitors to understand user behavior on the website	1 year

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