My discount code does not work, what can I do?
There are several reasons why your discount code may not work:
- The code is mistyped: check that the code you have entered matches exactly the one that was sent. We recommend that you copy and paste it directly.
- The code has expired: Promotional codes are valid for a short period of time. You must use them on the dates indicated in order to benefit from them.
- You have already used the code: all our discount codes can only be used once per customer.
- Your order does not meet the code's requirements: to be able to use a discount code, it is necessary to meet certain conditions such as a minimum purchase value, a selected product or/and not to be combined with other promotions.
If you have checked that your discount code does not fall into one of the above categories, simply contact customer service at email@example.com or by telephone at +44 203 4455 897. We will get back to you promptly.